Quick Summary: blackjack21 only collects data necessary to operate the platform safely. We do not sell your data, do not share data without your consent, and you have full rights to access or request deletion of your data at any time.
Blackjack21 ("we", "Platform") is committed to protecting the privacy of all its users. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use the official blackjack21 website, our mobile app, or any related services we provide.
This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards on personal data protection. We take the trust you place in us seriously and are committed to managing your data responsibly at all times.
By using the blackjack21 platform, you agree to the data collection and usage practices described in this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
We only collect data that is genuinely necessary to deliver a safe, seamless, and responsible service. Below are the categories of data we collect:
| Data Categories | Information Type | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, ID card/passport number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, two-factor authentication |
| Financial Data | Payment method details, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Behavioral Data | Game history, betting habits, game preferences | Responsible gaming, experience personalisation |
| Communication Data | Support chat records, inbound/outbound emails | Customer support, complaint resolution |
We do not store credit or debit card numbers directly. All card transactions are processed through PCI-DSS certified payment providers who handle card data entirely on their end.
Every piece of data we collect has a clear and legitimate purpose. blackjack21 uses your personal information for the following purposes:
- Account management: Creating, managing, and maintaining your member account, including the KYC process and identity verification.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions related to your account securely and accurately.
- Platform security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and other security threats.
- Responsible gaming: Monitoring your wagering habits to identify potential risks and offering appropriate self-control tools when needed.
- Legal compliance: Fulfilling legal obligations under Malaysia's PDPA, anti-money laundering (AML) regulations, and platform licensing requirements.
- Service communications: Sending account-related notifications, transaction confirmations, policy updates, and important technical information.
- Marketing (with consent): Sending promotional information, bonus offers, and platform updates – only with your consent, which can be withdrawn at any time.
- Platform improvements: Analysing how users interact with the platform to improve the overall experience, speed, and usability.
We do not use your data for any purpose beyond those stated above without obtaining your consent first.
Blackjack21 does not sell, rent, or trade your personal data to any external party for marketing or commercial purposes. However, under certain limited circumstances, we may need to share your information with trusted third parties:
- Payment service providers: To securely process deposit and withdrawal transactions. These providers are bound by strict confidentiality agreements and PCI-DSS security standards.
- Gaming technology providers: Gaming software companies that supply casino and sports games to our platform. Data sharing is limited strictly to the information required to run the games.
- Law enforcement agencies: When required by law, court order, or relevant authorities. We will notify you where permitted by law before any disclosure is made.
- Identity verification services: Third-party KYC providers that help us securely verify member identities in accordance with compliance requirements.
- Analytics providers: Analytics tools that help us understand platform performance. Any shared data is aggregated and anonymized only.
All third parties working with blackjack21 have signed data processing agreements that require them to protect your information to the same or higher standards that we apply ourselves.
Blackjack21 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification, security management, and basic navigation. These cookies cannot be disabled as the platform will not function properly without them.
- Preference Cookies: Saving your preferences such as language, time zone, and display settings so you do not need to reset them every time you log in.
- Analytics Cookies: Helping us understand how visitors interact with the platform – which pages are visited most, time spent, and navigation patterns. All data is anonymised.
- Marketing Cookies: Used with your consent to display relevant content and promotions based on your interests. You can manage these cookies through your account settings.
You can manage cookies through your browser settings. Please note that blocking certain cookies may affect platform functionality. For more information on managing cookies in popular browsers, refer to your browser's help section.
Your data security is a responsibility we take extremely seriously. blackjack21 implements multiple layers of technical and organisational protection to keep your data safe at all times:
- 256-bit SSL Encryption for all data transmitted between your browser and our servers – no sensitive data is ever sent in plain text.
- At-rest data encryption for all databases storing member personal information.
- Multi-Layer Access Control – only approved staff with a legitimate business need may access member personal data, and every access is automatically logged.
- 24/7 security monitoring by our cybersecurity team to detect and respond to any threats promptly.
- Regular penetration testing (penetration testing) by independent security auditors to identify and close any vulnerabilities before they can be exploited.
- Automatic data backup to a separate secondary data centre to ensure service continuity under any circumstances.
Data retention period: We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by Malaysian law on financial compliance and anti-money laundering. Data that is no longer needed will be securely deleted or anonymized.
blackjack21's primary servers are located in ISO 27001-certified Tier III data centres. Any transfer of data outside Malaysia is carried out in accordance with the protection mechanisms stipulated under the PDPA.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
To exercise any of the rights above, please contact our privacy team by email or live chat. We will process your request within 14 business days. In complex cases, this period may be extended up to 30 days, with prior notification to you.
The blackjack21 Platform is exclusively for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
During the registration and KYC verification process, we actively verify the age of every account applicant. If we discover that data from a person under 18 has been collected without our knowledge, that data will be deleted immediately and the associated account will be closed at once.
If you are a parent or guardian who believes your child has registered an account on blackjack21, please contact us immediately. We will investigate and take appropriate action within 24 hours.
The blackjack21 platform may contain links to third-party websites or services for informational convenience. These links do not imply our endorsement of or responsibility for the content, privacy policies, or practices of those websites.
Once you leave the blackjack21 platform and access third-party websites, our Privacy Policy no longer applies. We encourage you to read the privacy policy of every website you visit before providing any personal information.
Blackjack21 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Each new version will be published on this page with a refreshed "Last updated" date.
For changes deemed material that significantly affect how we use your data, we will:
- Sending a notification to the email address registered to your account at least 14 days before changes take effect.
- Displaying clear notices on the platform's home page for an appropriate period.
- In certain cases, request your new consent before continuing to process your data.
Continued use of the blackjack21 platform after changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, the blackjack21 Data Protection Officer (DPO) team is ready to assist you.
You can reach us via:
- Privacy Email: [email protected]
- Support Email: [email protected]
- Live Chat: Available 24/7 via the blackjack21 platform
- Response time: 14 working days for all privacy inquiries
Our team will never ask for your account password via email or live chat. If anyone claiming to be from blackjack21 requests your password, please report it to us immediately as it is not an official communication from us.