Terms and Conditions Blackjack21

By registering an account, accessing, or using any services provided by blackjack21, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and all additional guidelines we may publish from time to time.

These terms apply to all users of the blackjack21 platform, including those accessing via the official website, mobile app, or any other supported device. Continued use of the platform following any amendment to the terms constitutes your acceptance of the updated terms.

If you are registering on behalf of an organisation or company, you represent that you have the authority to bind that entity to these terms.

To register and use blackjack21 services, you must meet the following eligibility requirements:

• Aged at least 18 years of age at the time of registration.
• Being a legally recognized individual capable of entering into a binding agreement.
• Not be located in a country or region where online gambling is fully prohibited under local law.
• Never had an account closed or been banned from the blackjack21 platform previously.
• Not a citizen or resident of any jurisdiction restricted by blackjack21.

Blackjack21 reserves the right to request age and identity verification at any time. The KYC (Know Your Customer) is required before any withdrawal can be processed. Accepted documents include a valid national ID, passport, or driver's licence.

Each member is only permitted to hold one (1) account only at blackjack21. Multiple account registrations by the same individual – whether using different names, email addresses, phone numbers, IP addresses, or payment methods – are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

You are solely responsible for:

• Keeping your password and account login details confidential.
• Ensuring all information provided during registration is accurate and up to date.
• Notifying us immediately if you suspect any unauthorized access to your account.
• Updating your profile information when changes occur, especially your email address and phone number.

Blackjack21 is not liable for any losses arising from your failure to keep your login credentials secure. We recommend enabling two-factor authentication (2FA), available in your account settings, for additional protection.

Blackjack21 accepts a variety of popular payment methods in Malaysia, including DuitNow, TnG eWallet, GrabPay, Maybank2u, CIMB Clicks, Hong Leong Connect, and instant bank transfers. All deposits are processed in real time with no processing fees charged by our platform.

Deposit Requirements:

• Minimum deposit: RM 20 per transaction.
• Members can set their own daily deposit limit through their account settings.
• All deposits must be made using a payment method registered in the member's own name. Third-party payments are not accepted.
• Blackjack21 reserves the right to request proof of ownership of the payment method used.

Withdrawal Requirements:

• Minimum withdrawal: RM 50 per transaction.
• KYC verification must be completed before your first withdrawal request is processed.
• Withdrawals are processed within 5 minutes for most payment methods. In certain cases, processing may take up to 24 hours depending on the bank or digital wallet provider.
• Blackjack21 reserves the right to hold withdrawal processing for security review and KYC compliance purposes.
• Funds must be wagered at least once before withdrawal is permitted for deposits that received a bonus.

Blackjack21 offers a range of bonuses and promotions from time to time to reward new and loyal members. All bonuses are subject to the specific terms stated on their respective promotion pages, in addition to the following general terms:

• Rollover requirement (wagering): Every bonus carries a rollover requirement that must be met before winnings from that bonus can be withdrawn. This requirement is clearly stated on each bonus offer.
• Bonus validity period: Bonuses have a limited validity period. Bonuses not used within the specified period will expire automatically.
• One bonus per promotion: Each member is eligible to receive each bonus offer once only, unless otherwise stated.
• Bonus abuse restriction: Any attempt to exploit or abuse the bonus system — including the use of multiple accounts or betting strategies designed solely to meet rollover requirements without genuine risk — is strictly prohibited.
• Maximum bet amount while a bonus is active: A single bet may not exceed the set limit while a bonus is active, unless otherwise stated.

All games offered at Blackjack21 — including Live Casino, slots, table games, and Sports Betting — have their own rules available within each game's interface. Members are responsible for understanding the rules of each game before playing.

The following applies to all game categories:

• All games use a Random Number Generator (RNG) certified by independent international bodies to ensure fairness.
• Any technical disruption during a game session will be resolved based on system records. Incomplete bets resulting from a technical disruption on Blackjack21's end will be returned to the member's account balance.
• Blackjack21 reserves the right to void any game or bet where there is evidence of manipulation, fraud, or a significant technical error.
• Winnings resulting from software errors or incorrect game configurations will not be paid out, and the platform reserves the right to correct any such errors.

For sports betting specifically, odds are subject to change until the bet is confirmed. Confirmed bets cannot be cancelled except under circumstances specified in the sports betting rules.

Blackjack21 is committed to responsible gambling practices. We believe casino gaming is a form of entertainment and should never become a source of financial hardship or emotional stress for anyone.

Our platform provides all members with the following self-control tools:

• Self-set daily, weekly, and monthly deposit limits.
• Loss limits to control the amount you can lose within a given period.
• Play-time reminders to ensure sessions do not run too long.
• Temporary account suspension (24 hours to 6 months) or permanent suspension (self-exclusion).

If you feel that gaming is starting to affect your daily life, please use the available self-control tools or contact our support team. More information is available on the Responsible Gaming ours.

The collection, use, and protection of your personal data is governed by Privacy Policy blackjack21, which forms part of these terms. By using our platform, you agree to the data processing practices described in that Privacy Policy.

In summary, Blackjack21 collects data necessary to:

• Account management and identity verification (KYC).
• Secure processing of financial transactions.
• Compliance with legal requirements and anti-money laundering (AML) regulations.
• Improving user experience and platform services.
• Account-related communications, promotions, and platform updates.

We do not sell or share your personal data with third parties for marketing purposes without your consent.

All content found on the Blackjack21 platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software — is the property of Blackjack21 or our licensed partners, and is protected by applicable copyright, trademark, and intellectual property laws.

You are not permitted to:

• Copying, distributing, or reproducing any content from the platform without written permission from Blackjack21.
• Using the Blackjack21 name, logo, or trademarks for commercial purposes without authorization.
• Modifying, adapting, translating, or creating derivative works from platform content.
• Using any data mining techniques, bots, or similar automated methods to access or collect data from the platform.

To the extent permitted by applicable law, blackjack21 shall not be liable for any indirect, consequential, special, or punitive damages arising from the use of the platform, including but not limited to:

• Financial losses resulting from game outcomes or betting.
• Service disruptions due to system maintenance, updates, or circumstances beyond our control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any action or omission by a third party in connection with platform services.

Blackjack21's maximum liability to you under any circumstances shall not exceed the total amount you deposited in the 30 days prior to the relevant claim arising.

Blackjack21 reserves the right to suspend or close any member's account without prior notice if:

• There has been a breach of any provision of these Terms and Conditions.
• Account linked to fraudulent activity, money laundering, or other illegal activities.
• Member found to have registered more than one account.
• Member provided false or misleading information during registration or the KYC process.
• Account found to have been accessed from a restricted territory.

Members may also close their own account at any time by contacting our customer support team. Valid balances will be returned to the original payment method once the final review is complete.

If you have any complaints or disputes relating to the blackjack21 platform, please follow the procedure below:

1. Contact Customer Support – First, contact our support team via live chat or email with full details of your complaint. Most issues are resolved within 24–48 hours.
2. Formal Escalation – If you are not satisfied with the initial response, you may request that your case be escalated to senior management.
3. Out-of-Court Settlement – blackjack21 is committed to resolving disputes through good-faith negotiation before any legal action is taken.

Blackjack21 will endeavour to respond to all valid complaints within 5 business days. All decisions made by blackjack21 management following the internal review process are final.

Blackjack21 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the platform, unless a different effective date is specified.

We will notify members of material changes through:

• In-platform notifications (banners or pop-up notices).
• Email to the address registered on your account.
• Updates to the "Last Updated" date shown at the top of this page.

Your continued use of the Blackjack21 platform after any amendments are published constitutes your acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and close your account.